Shipping policy
Shipping Policy
Order Processing
All orders are made and processed after your purchase is completed. Please allow 3–7 business days for your order to be processed and prepared for shipment.
Personalized and custom-designed products may require additional processing time depending on the complexity of the order.
Shipping Times
Once your order has been processed and shipped, estimated delivery times are:
- Standard Shipping: Approximately 3–7 business days
- Expedited Shipping: Available when offered at checkout
Please note that shipping times are estimates and are not guaranteed. Delivery times may vary depending on the shipping carrier, destination, holidays, weather, or other circumstances outside of our control.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on the items purchased, shipping destination, and available shipping method.
From time to time, we may offer promotional or free-shipping options. Any applicable promotions will be clearly stated on our website.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Please allow up to 48 hours for tracking information to update after your order has been shipped.
Shipping Delays
We are not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, customs, or other circumstances beyond our control.
If your package is delayed, please use the tracking information provided to contact the shipping carrier for the most current delivery information.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your purchase.
If an incorrect or incomplete address is provided and the order has already been processed or shipped, we may be unable to change the shipping address.
Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address.
Lost, Stolen, or Damaged Packages
Once an order has been shipped, it is the responsibility of the shipping carrier to deliver the package.
If your tracking information shows that your package was delivered but you cannot locate it, please first contact the shipping carrier and check with household members or neighbors.
If your order arrives damaged, please contact us as soon as possible with your order number and photos of the damaged package and product so we can determine the appropriate resolution.
International Orders
International shipping may be available for select products and destinations.
Customers are responsible for any customs duties, import taxes, or other fees that may be charged by the destination country. These fees are not included in the product or shipping price unless otherwise stated.
Changes or Cancellations
Because many products are made specifically for each customer, orders may begin processing shortly after purchase.
If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has entered production or shipping.
Questions About Your Order
If you have questions about your order or shipping, please contact us through the contact information provided on our website. Please include your order number so we can assist you as quickly as possible.
By placing an order with us, you acknowledge and agree to the shipping terms outlined above.
This shipping policy may be updated from time to time as our business, products, fulfillment partners, or shipping services change.